1. Warranty Coverage

We offer a limited warranty on most products purchased from halomi.xyz. The duration and specifics of the warranty coverage will vary depending on the product category:

  • Computer Monitors: Typically come with a 1-year warranty that covers defects in materials or workmanship. The warranty does not cover damage due to misuse, improper installation, or accidents.
  • Laptop Accessories: Accessories such as laptop bags, stands, chargers, and docking stations generally have a 6-month warranty. This warranty covers manufacturer defects but excludes normal wear and tear or damage caused by improper use.
  • iPad & Tablet Accessories: Products like tablet covers, keyboard cases, and stylus pens are usually backed by a 6-month warranty. The warranty covers defects in materials or manufacturing issues, not accidental damage or wear over time.

2. What is Covered?

Our warranty covers any defects in material or workmanship that arise under normal use during the specified warranty period. This includes, but is not limited to:

  • Malfunctioning components (e.g., screen failure in monitors, charging issues in laptop accessories)
  • Manufacturing defects such as faulty stitching or poor construction
  • Broken or faulty connections (e.g., USB ports or charging ports)

3. What is Not Covered?

The following issues are not covered under our warranty:

  • Accidental Damage: Any physical damage, drops, or mishandling by the customer.
  • Wear and Tear: Over time, some products may show signs of wear due to regular use, but this is not covered under the warranty.
  • Improper Use: If the product has been used for purposes other than its intended function or has been modified in any way.
  • External Factors: Damage caused by extreme temperatures, moisture, or exposure to liquid.

4. How to Make a Warranty Claim

If you believe your product is defective and covered under warranty, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@halomi.xyz with the subject line “Warranty Claim.” Please provide the following details:
    • Order number
    • Product name and model
    • A brief description of the issue
    • Photos or videos of the defect (if applicable)
  2. Product Evaluation: Once we receive your claim, our team will review the details and may request additional information or ask you to send the product back for further evaluation.
  3. Resolution: If the product is found to be defective, we will repair or replace it at no additional cost to you. If a replacement is not available, we may offer a refund based on the value of the product.

5. Return Process for Warranty Claims

  • Return Shipping: In the event of a valid warranty claim, we will provide you with a return shipping label for the product.
  • Refund or Replacement: Once we receive and assess the returned item, we will either repair, replace, or refund the purchase amount depending on the circumstances.

6. Important Notes

  • The warranty is non-transferable and applies only to the original purchaser.
  • The warranty period begins from the date of purchase, as shown on your order receipt.
  • Warranty claims must be filed within the warranty period. Claims filed after the warranty period will not be accepted.

7. Exclusions and Limitations

  • Local Laws: Some jurisdictions may offer additional consumer protections or legal rights that may supersede our warranty policy. This policy is intended to be consistent with applicable laws, but you may have additional rights depending on your location.
  • Limitation of Liability: halomi.xyz will not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product.

8. Contact Us

If you have any questions about our warranty policy or need assistance with a claim, please contact us at:

Email: admin@halomi.xyz

We are committed to ensuring your satisfaction with your purchase from halomi.xyz and will do everything we can to resolve any issues promptly and efficiently.